Sample Action Plan Public Entity-Name of Municipality Date-January 3, 20xx Contact Person-ADA Coordinator Email-adacoordinator@nameofmunicipality.gov Phone-800-ADA-xxxx Issue 1. Inadequate public notice of ADA compliance. Solutions a. Draft new notice. b. Send to disability committee for feedback. c. Finalize notice. d. Put notice on website. e. Post notice in public buildings. f. Include notice in city reports. g. Tweet notice. April 1 and ongoing. h. Include notice in public service announcements. Target Date: April 15 and ongoing Person Responsible ADA Coordinator Comments: Neighboring municipalities have samples and recommended methods. Issue 2. Staff do not know how to arrange for sign language interpreters. Solutions a. Develop a list of places to request in-person and video remote interpreters. b. Send list to staff and committees. c. Post list on staff section of website. Target Date: March 2 Person Responsible: Administrative Assistant Comments Issue 3. Website needs to be accessibile. Solutions a. Evaluate with on-line tool. b. Evaluate with a variety of users. c. Update website using Web Content Accessibility Guidelines - WCAG 2.0 Section 508 Standards Target Date: May 2 Person Responsible: IT staff Comments: Confer with disability committee to find user/experts to conduct testing. Issue 4. Security staff do not know about ADA, particularly service animals. Solutions a. Conduct trainings. b. Distribute Department of Justice service animal sheet. c. Ask supervisors to train new employees. Target Date: June 15 and ongoing Person Responsible: ADA Coordinator and disability committee members Comment: Provide snacks Issue 5. Agency ADA Coordinators confused. Solutions a. Hold quarterly meetings. Target Date: March 15 and ongoing Person Responsible: ADA Coordinator Comment: Provide snacks. New England ADA Center, a project of the Institute for Human Centered Design Sample Action Plan www.NewEnglandADA.org ADAinfo@NewEnglandADA.org